This privacy notice tells you about the information we collect about you when you visit our Website or otherwise provide us with information. It also tells you how you can exercise Your Rights (including the right to object to some of the data handling we carry out). More information about your rights and how you can exercise them is set out in the “Your Rights” section below.
Site traffic data and information about your computer
Information about your use of our Website – we collect standard internet log information and details of visitor behaviour patterns. We use this information to record visitor numbers, their use of different areas of the Website and any useful features or links. We do not use this information in any way that would identify you personally.
We use a third party, Google Analytics, to collect this information but it is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
Information about your computer; this includes your IP address, operating system and browser type.
We use this information to help maintain the security of our Website and to identify trends so that we can improve its performance.
We also use this information to customise the Website according to your interests and to ensure the Website’s content is presented as effectively as possible for you.
We do not use this information in any way that would identify you personally.
We collect this information for the purpose of our legitimate interests in maintaining and managing our Website and ensuring its security. If you do not want us to collect this information you can use your web browser’s “do not track” (“DNT”) facility to tell us that you don’t want to be tracked when you visit our Website. Further information about DNT can be found here.
We will only keep information about your visit to our Website for as long as is necessary for the purposes we’ve mentioned.
We share information about visitors to our Website with service providers who help us administer and manage the Website.
Information we collect and store in order to manage the services we provide to you is held by our service provider(s) on secure servers located both within and outside the European Economic Area (EEA).
For servers located outside the European Economic Area (EEA), we protect your privacy by ensuring our service provider(s) are registered with the EU-US Privacy Shield.
If you require further information about these safeguards, please contact us.
How do we use this data?
You do not have to supply us directly with any information when you use our Website. If you choose to contact us or use our quote feature or otherwise get in touch with us, we will use the information you send us for the purpose of responding to your enquiry. When we use your personal data for these purposes, we do so for our legitimate business interest in communicating with you in accordance with your wishes and expectations. We will also use this data for the purpose of our legitimate interests in accessing appropriate professional advice and in order to ensure we comply with legal obligations to which our business is subject.
We will only keep your information for as long as is necessary in order to manage your query. We usually keep records of routine queries for 6 months but in some cases (for example where the query relates to a contract between us, or where we need to obtain legal advice in order to respond to a complaint) we may need to retain a record of our communications for up to 6 years.
We will share your data with our service providers and our professional advisers if this is necessary in order to resolve a query or complaint.
Otherwise we will not share your information with any third party unless:
– We have your permission;
– We are required to do so by law;
– This is necessary in connection with the sale of our business or its assets (in which case your details will be disclosed to our advisers and any prospective purchaser’s advisers and will be passed to the new owners).
Information you send us via our Website is stored on servers.
Thomas Cole Ltd. is not making use of these messages or data other than to follow up on users’ registered issues or enquiries. Your personal data will be processed and transmitted in accordance with the General Data Protection Regulation (GDPR).
You can ask us at any time to provide you with a copy of your personal data. In relation to personal data you have supplied to us, and which is held by us for the purpose of entering into a contract between us or on the basis of your consent, you are entitled to ask us for a copy of this information in a structured, commonly used and machine readable format so that you can reuse it or share it with other organisations.
If you think the personal data we hold about you is inaccurate or incomplete, you can ask us to correct it or complete it.
In some circumstances you also have the right to object to our processing of your data and can ask us to restrict our use of your data and to delete it.
There are some exceptions to these rights, however. For example, it will not be possible for us to delete your data if we are required by law to keep it or if we hold it in connection with a contract with you. Similarly, access to your data may be refused if making the information available would reveal personal information about another person or if we are legally prevented from disclosing such information.
If you wish to exercise any of these rights you should contact us.
Questions, comments or requests concerning this privacy notice are welcomed and should be addressed to Thomas Cole Ltd., Coppull Business Centre, Mill Lane, Chorley, PR75BW.
If you have a concern about the way we handle your personal data you have the right to complain to the Information Commissioner (ICO). You can find details of how to do this on the ICO website or by calling their helpline on 0303 123 1113.